INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Are your products handmade?

Yes, all of our products are handmade. Our jewelry, which is meticulously produced by our master designer Pınar Hakim, is handcrafted and creative.

What materials are you using?

We manufacture our jewelry from high quality materials. These can often be precious metals, natural stones, pearls and other elegant accessories. You can find more information about the materials used in the product descriptions.

How should the products be maintained?

Careful maintenance is required to prolong the life of our handmade jewelry. In general, it's important not to let your jewelry come into direct contact with perfumes, lotions or chemicals, and to keep it away from moisture. You can use a soft dry cloth to clean your products. You can find detailed maintenance instructions in the product package or on the maintenance page on our website.

What is your return or exchange policy?

Customer satisfaction is important to us. If you are not satisfied with the product you have received, you have the right to return or exchange it. You can learn the return or exchange conditions and process from the return policy page on our website.

When will my orders be shipped and how long will they arrive?

Delivery time may vary depending on the shipping method you choose and your location. After you complete your order, we will provide you with a shipping tracking number so you can track the shipping process.

INFORMATION ABOUT US

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