FREQUENTLY ASKED QUESTIONS
Yes, all of our products are handmade. Our jewelry, which is meticulously produced by our master designer Pınar Hakim, is handcrafted and creative.
We manufacture our jewelry from high quality materials. These can often be precious metals, natural stones, pearls and other elegant accessories. You can find more information about the materials used in the product descriptions.
Careful maintenance is required to prolong the life of our handmade jewelry. In general, it's important not to let your jewelry come into direct contact with perfumes, lotions or chemicals, and to keep it away from moisture. You can use a soft dry cloth to clean your products. You can find detailed maintenance instructions in the product package or on the maintenance page on our website.
Customer satisfaction is important to us. If you are not satisfied with the product you have received, you have the right to return or exchange it. You can learn the return or exchange conditions and process from the return policy page on our website.
Delivery time may vary depending on the shipping method you choose and your location. After you complete your order, we will provide you with a shipping tracking number so you can track the shipping process.